References

Risk Masters is proud to have served many clients in a wide variety of industries. Provided below are selected references to recent engagements in the following industries:
Manufacturing
Defense
Services
Health Care
Government
Financial Services

 Manufacturing
  • Risk Masters was retained to assist in the development of an overall Corporate Business Continuity Management program for a building products company. More specifically, we were engaged to identify critical business processes and a strategy for continuing them in the event of a major disruption at their corporate data centers. This project was a refresh of a similar project performed five years earlier by the Risk Masters team.
  • Risk Masters has performed Information Technology Infrastructure Assurance services for an internationally known manufacturer. The review consisted of identification of single points of failure, major concerns, and systems and infrastructure availability. The data center electrical utility servicing the client's IT infrastructure was reviewed by conducting a series of interviews with facility, IT management, and associated vendors and consultants. Relevant infrastructure documentation was also reviewed. Risk issues within the data center infrastructure were identified and solution recommendations offered that included enhanced test procedures, changes to power and IT infrastructure and architecture, and changes in operational processes.
  • Risk Masters assisted a major Middle East oil and gas producer with year-long Business Continuity Management project, both on-site and remotely. We led the effort to develop a Business Continuity Management program, including the preparation of Business Continuity Plans for all processes from the well-head to the tankers. We also helped the client to develop IT recovery procedures, including the definition of a strategy for recovery from cyberattacks.

 Defense
  • Risk Masters was engaged to assess the current state of a defense contractor’s DR planning and execution capabilities. Based on that assessment, we assisted this client to develop a DR architecture for alternate locations, servers, storage, the inter-data center DR network, applications, staffing and governance. The project required close cooperation with many of their lead internal technical specialists, architects and vendors. In particular, there was participation with the Disaster Recovery Operations function to achieve the highest level of skills transfer. Risk Masters also delivered a detailed cost analysis of the proposed solution architecture. We were also asked to develop an interim DR testing process for the initial applications migrated to the Enterprise Data Centers.
  • Risk Masters professionals assisted this client to perform an extensive table-top exercise of its Disaster Recovery Plan. Planning for the event required two months of work. The actual exercise spanned three days and included 41 modules, including the overall management plan, recovery of infrastructure and all applications deemed critical.

 Services
  • Risk Masters assisted a nation-wide service organization with a wide range of Business Continuity related services. This company provides plumbing and home repair services to subscribers across the United States. The assistance Risk Masters provided to this client included a Current State Assessment of their overall Business continuity and IT Disaster Recovery preparations, Risk Assessments of thee business locations and both their data centers, a Business Impact Analysis and a Business Continuity Plan for all business and IT functions and development of a Business Continuity Management Handbook for assigned management personnel.
  • Risk Masters assisted a security products distributor to build a Business Continuity program. The project included a Business Impact Analysis of all business processes in its offices around the United States, Risk Analyses of its hub offices, development of Business Continuity Plans for each office and development of corporate Crisis Communications Plans. Risk Masters assisted this client to establish testing and maintenance programs. We were then retained to develop an IT Disaster Recovery capability for the company, including development of templates for functional and technical Disaster Recovery Plans and facilitation of testing.
  • Risk Masters professionals assisted this client to establish a fully replicated on-line service environment in only 60 days. The work included assistance with the assembly of a fully equipped DR site for the client's key operational system with connectivity to both its production data centers. The client also received a Functional DR Plan describing the steps that would need to be taken to recover the services provided by the system, from the time of a disruption of service in a production data center through the restoration of stable client service and a Technical DR Plan giving the specific instructions to be executed in recovering the system. We also oversaw a test of the resilience of the system.
  • This client determined that its current architecture for Midrange disaster recovery was no longer fully aligned with its business requirements. Therefore, it sought to redesign its current strategy and architecture for DR in order for critical applications to be restored within established Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Risk Masters assisted the company to develop a logical technical model in a manner that it could implement the solution at any offsite recovery location. The model was a design for recoverability that describes the server, storage and communications requirements for recovery within the client's business requirements.

 Health Care
  • A large diversified regional healthcare provider retained Risk Masters to assist in the development of an overall IT DR Architecture. Specifically Risk Masters was asked to evaluate architectures for their Mainframe and Windows server environments as well as for their extensive Unix-based infrastructure and provide analysis of their suitability for achieving their organizational recovery objectives. The client gained significantly improved focus on its priorities for developing supporting data for internal capacity planning and business case construction for major new capital spending plans in support of DR. Potential projects and their impact on DR decisions were crystalized in terms of their feasibility and impact on capital budgets.

 Government
  • A provincial Parliament of retained Risk Masters to perform a complete Business Continuity Management project including: a Current State Assessment, a Business Impact Analysis, strategy definition, development of a Business Continuity Plan, training, testing and maintenance. The successfully achieved objective of the project was to enable the Parliament to sit within two weeks of a disaster that might incapacitate only the Parliament buildings or one that might affect the entire region around the capital.
  • Risk Masters was retained by this agency to perform a Risk Assessment, Business Impact Analysis and Continuity Requirements Analysis for the organization's Headquarters operations. Risk Masters' delivered a set of recommendations describing the client's business and technology requirements for operational recovery. In order to achieve this, the BIA process measures financial and operational impacts resulting from a carefully defined business disruption scenario. Business impact measurements were estimated through interviews conducted with business application owners and based on an assumed worst case disruption.

 Financial Services
  • This client retained Risk Masters was asked to evaluate the effectiveness of their Information Security and Risk Management function, which also included responsibility for Disaster Recovery, Business Continuity Management and physical security. The review consisted of an analysis of management's priorities for the function, a gap analysis of the activities of ISRM with those expectations and recommendation for improvement. The recommendations were based on Risk Masters understanding of industry-accepted practices, standards and our experience with other similar organizations.
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